Frequently Asked Questions
Do you ship to Canada and the United States?
Yes, we currently ship to Canada and the United States.
How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
- Canada: 2–7 business days after shipment
- United States: 4–10 business days after shipment
Delivery times may vary because of carrier delays, weather, customs, or busy holiday periods.
What currency are your prices shown in?
All prices on Hakim Food are shown in Canadian dollars (CAD) unless stated otherwise.
How can I track my order?
If tracking is available for your shipment, it will be provided after your order has been shipped.
Can I return food or herbal products?
Because we sell food, herbs, and consumable products, returns may be limited for safety and quality reasons.
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include:
- your order number
- a short explanation of the problem
- photos of the package and product, if possible
What if I entered the wrong shipping address?
Please contact us immediately.
If your order has not shipped yet, we may be able to update the address.
If the order has already shipped, we may not be able to make changes.
How should I store herbs, roots, and spices?
Store products in a cool, dry place away from direct sunlight, heat, and moisture.
How can I contact Hakim Food?
You can contact us at:
- (416)500-0973